Return & Exchange Policy

At Nuraé, we are committed to delivering premium quality and a seamless shopping experience.

Exchanges Only

We do not offer refunds. However, we are happy to provide exchanges under the conditions mentioned below.

Eligibility for Exchange

Exchange requests must be made within 48 hours of delivery.
Items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
Products purchased during sale or promotional offers are not eligible for exchange unless they are defective or damaged.

Exchange Process

To initiate an exchange, please contact us at wearnurae@gmail.com or call/WhatsApp +91 8827927974 with your order number and reason for exchange.
Once your request is approved, we will guide you through the next steps.
Customers are responsible for shipping the item back to us unless the product received is damaged or incorrect.

Exchange Options

You may exchange the product for:
- A different size (subject to availability), or
- Another item of equal value

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with clear images/videos. We will arrange a replacement at no extra cost.

Non-Exchangeable Items

Customized or made-to-order products
Items without original tags or packaging
Products showing signs of use